What locations does Neat Nest currently serve?

We currently serve clients throughout Apex, Cary, Chapel Hill, Clayton, Durham, Fuquay-Varina, Holly Springs, Morrisville, Raleigh and Wake Forest.

If I sign up for a Helper Plan, will the same team member visit my home each time?

Not necessarily, but you can trust that every Neat Nest team member is professionally trained to follow the same methods and standards.

Are your team members background-checked and trained?

Absolutely. Every Neat Nest team member completes a thorough background check and receives hands-on training in our organizing methods, home care standards, and client communication.

Do you bring your own organizing supplies or use mine?

Yes, we bring essential tools and supplies to get started. If your space needs specific bins, baskets, or labels, we can use what you already have or recommend custom options to match your style and budget.

How do payments work for the Helper Plan?

Payments are made weekly, after all visits for the week are completed. You can pay by direct deposit, cash, check, Zelle, or PayPal, whichever is more convenient for you.

Do I need to be home during the service?

It’s up to you! Some clients prefer to be present, while others trust us with access so we can complete the work while they’re away. Either way, we’ll communicate before and after each visit to ensure everything is exactly how you like it.

What is your cancellation or rescheduling policy?

We understand that plans change! We simply ask for at least 48 hours’ notice to cancel or reschedule an appointment so we can adjust our schedule accordingly.

How does a home organization session work?

We start with a free walk-through visit in your home to see the space and understand your goals. During this visit, we discuss your challenges, your preferences, and potential solutions tailored to your needs.

After the walk-through, we will send you a detailed estimate. Once approved, we schedule your session and come fully prepared with everything needed—such as bins, labels, baskets, and other organizing essentials—to transform your space efficiently and beautifully.